Worst shopping experience of my life. I am not one to write google reviews but the way Rob the store manager treated us was pathetic. We tried returning a ring that was purchased 4 days ago and we were denied because the ring “had been worn and scratched”. He claimed it had scratches and that we didn’t have the original box when the other lady had literally taken it out of the original box two minutes prior. Then whenever we try saying a single word he blurts “I’m not going to argue” multiple times so that you can’t even speak. He then handed us back the ring and didn’t even offer to put it back in the box it had arrived in until we specifically requested. Literal con artists and Rob needs to be fired he was the rudest manager I’ve ever spoken to in any industry.
Love this store. Staff are very helpful. There is a great selection of items.
Whatever you do don't shop here, they'll double bill you and there incompetent staff can't fix anything in a timely manner. Still waiting for my payments to be sorted out and it's been 2 months. A joke. And my chain broke a month after I bought it.
Nice store. Pleasant staff. Didn't buy anything this time but received very helpful advice and a referral. Observed manager with another customer...providing exceptional service.
Valerie Phelps
Mar 26,2022Knowledgeable friendly staff. Excellent selection of fine jewelry, watches and chains. Competitive prices. Highly recommend